- All colour services require a mandatory allergy patch test at least 48 hours prior to the service being carried out. Unfortunately you will be required to reschedule your appointment if you cannot complete this by the 48 hour deadline. We operate a strict policy on this matter and do not under any circumstances make any exceptions.
- All new clients are required to leave a £30 deposit for all colour services. Your deposit will NOT be refunded if you fail to turn up to your appointment, or cancel your appointment giving less than 48 hours notice.
- We appreciate things pop up, but everyone’s time is precious. Therefore we feel it’s only fair that you give us 48 hours notice to cancel/rearrange any appointments. This gives us an opportunity to offer that appointment to somebody else and fill our time accordingly.
- Clients that cancel without giving 48 hours will result in the loss of any deposit made.
- Clients that consistently cancel/rearrange at short notice may be asked to make payment in full, as a deposit prior to booking any further appointments.
- Deposits made in full payment of a service will also NOT be refunded if you fail to turn up to your appointment or cancel/rearrange with
less than 24 hours notice.
- At the salon we want you and all our guests to enjoy every moment of luxury. The salon is a safe and comfortable space should you need to breast feed, however, whilst we do love children, please arrange alternative care for toddlers and youngsters during your visit.
- Services for children under 12 are offered at the stylist’s discretion only.
- Colour services are not available for under 16’s. You may be asked to provide proof of age.
- If you would like to discuss children’s services please arrange a complimentary consultation.
- If you are not happy with the result of your hair, even if it’s just a fine tune required, please let us know within one week of your service. We are more than happy to tweak and tune your hair so you are 100% happy